At High Home, we are committed to providing reliable and convenient delivery for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Locations

High Home currently serves customers in the United States, with a primary focus on New Jersey and surrounding areas.

Shipping availability may vary depending on the product, size, weight, and delivery location.

If shipping is not available to your location, we will contact you before processing the order.

2. Order Processing

Orders are typically processed within 1–3 business days after the order is confirmed.

Orders placed on weekends or U.S. public holidays may begin processing on the next business day.

For custom-made, special-order, oversized, or made-to-order products, processing times may be longer. Any applicable estimated timeframe will be communicated to the customer before the order is finalized.

3. Delivery Times

For standard products, estimated delivery is generally 3–7 business days after the order has been processed.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on:

• Delivery location
• Product availability
• Product size and weight
• Shipping carrier
• Weather conditions
• Holidays
• Carrier delays
• Other circumstances outside our control

For large, oversized, custom, or special-order products, delivery may require additional time. We will provide the customer with the applicable estimated delivery timeframe.

4. Shipping Costs

Shipping costs may vary depending on:

• Delivery location
• Product size and weight
• Number of items ordered
• Delivery method
• Special handling requirements

Any applicable shipping charges will be clearly communicated to the customer before the order is finalized.

If free shipping is offered for a specific product or promotion, the applicable terms will be displayed on the product page or communicated to the customer before the order is confirmed.

5. Large and Oversized Products

Some of our products, including doors, garage doors, panels, decking, fencing materials, and other large items, may require specialized or freight delivery.

For these products:

• Delivery arrangements may differ from standard shipments.
• The delivery timeframe may be longer.
• Additional delivery charges may apply depending on the location and product.
• The customer may be contacted to coordinate delivery.

Any special delivery requirements or applicable charges will be communicated before the order is finalized.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

High Home is not responsible for delays or additional costs resulting from incorrect, incomplete, or outdated delivery information provided by the customer.

If you need to change your delivery address after placing an order, please contact us as soon as possible.

7. Delivery Attempts

Customers should ensure that someone is available to receive the order when required.

If a delivery attempt is unsuccessful because the customer is unavailable or the delivery location cannot be accessed, additional delivery arrangements or charges may apply depending on the carrier and product.

8. Damaged or Missing Items

Customers should inspect their order upon delivery whenever possible.

If an item arrives damaged, is missing, or appears to have been damaged during transportation, please contact High Home as soon as possible with:

• Your order information
• Photos of the product and packaging
• A description of the issue

We will review the situation and work with the customer and, when applicable, the shipping carrier to determine the appropriate resolution.

9. Shipping Delays

Although we work with shipping providers to provide reliable delivery, High Home is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Severe weather
• Natural disasters
• Carrier disruptions
• Holidays
• Traffic or transportation disruptions
• Incorrect delivery information
• Other unforeseen circumstances

If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you.

10. Order Tracking

When tracking information is available, it may be provided to the customer by email, phone, or another available communication method.

Tracking availability may vary depending on the product and delivery method.

11. Local Delivery

For customers located in New Jersey and nearby service areas, High Home may offer local delivery depending on the product and delivery location.

Local delivery availability, scheduling, and fees may vary by order.

Customers may contact us to confirm local delivery availability before placing an order.

12. Contact Us

If you have questions about shipping or delivery, please contact us:

High Home

Phone & WhatsApp:
+1 (201) 554-8090

Email:
info@highhomenj.com

Physical Address:
701 New Jersey 440, Suite 80
Jersey City, NJ 07304
United States